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DO NOT ORDER FACTORY REMOTE START


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57 replies to this topic

#1 OFFLINE   Fitipaldi1

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Posted 18 January 2010 - 01:59 PM

Ford's factory remote start has a feature called 'door open shut down' which has been discussed in several topics. Effective MY 2010, this feature cannot be disabled so you will not be able to remote start, unlock and open your door, insert your key, turn to the run position, and drive off. After remote starting, your engine will shut down as soon as you open the door (Or insert your key if you are already in the car).

There are several reports of dealer installed remote starts providing this functionality but the factory remote start can no longer have the door open shut down feature disabled.



#2 OFFLINE   Gumby

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Posted 18 January 2010 - 02:47 PM

Interesting. This will piss me off...

#3 OFFLINE   Fitipaldi1

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Posted 18 January 2010 - 02:54 PM

And here is the memo my rep sent to me:

To:

All Ford and Lincoln Mercury Dealers

Subject:

New 2010 Model Year Security Enhancements for MyKey or Intelligent Access (push-button start) and GFA Remote Start

PROPER OPERATION – GFA REMOTE START AND MYKEY OR INTELLIGENT ACCESS ENHANCED SECURITY FEATURES
New 2010 model vehicles equipped with GFA Remote Start and the new MyKey feature or Intelligent Access (push-button start) have enhanced security features.


Once the vehicle has been remotely started, the enhanced security feature will turn the vehicle engine off in the event of the vehicle doors being unlocked or opened.

Only vehicles with the combination of the MyKey or Intelligent Access (push-button start) feature with GFA Remote Start will have these enhanced security features designed to operate in this fashion.

Dealerships should not attempt any repairs to the MyKey or Remote Start systems if the customer is bringing in their vehicle for concerns relating to these enhanced security features.

SALES DEPARTMENT PERSONNEL

  • Review the new security features since they are different than prior models with remote start without the MyKey or Intelligent Access (push-button start) features.
  • Prepare to explain to customers these enhanced security features on vehicles being sold with remote start and the MyKey or Intelligent Access (push-button start) feature.
SERVICE DEPARTMENT PERSONNEL

  • Dealership service personnel should be familiar with these new security features since they are different than prior models with remote start without the MyKey or Intelligent Access (push-button start) features.
  • Dealership service personnel and specifically service advisors who may have customers return to the dealership for concerns about the remote start and MyKey or Intelligent Access (push-button start) functionality should be prepared to explain to the customer these enhanced security features.
Important: Dealership should not attempt any repairs relating to this functionality if vehicle is equipped and exhibits correct functionality as described in "Proper Operation".

WARRANTY COVERAGE
If a remote start repair is required but is not related to the enhanced security features described in "Proper Operation" then the claim MUST be submitted utilizing the special program code "ACC" for reimbursement.


Refer to Dealer Letter "NEW Accessories Claim Submission Requirements", dated November 2008 for proper claims submission.

Edited by Fitipaldi1, 18 January 2010 - 02:54 PM.


#4 OFFLINE   Fitipaldi1

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Posted 18 January 2010 - 02:59 PM

Interesting. This will piss me off...



I'm still fuming...

I have a VM into my sales manager to discuss removing the factory RS and getting a credit towards a dealer installed unit that does allow the car to run after opening a door.

However, I can assure you that it's but a mere blip on an otherwise outstanding vehicle. I picked mine up last Friday and aleady have almost 250 miles on it...I just like driving it.

#5 OFFLINE   Gumby

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Posted 18 January 2010 - 03:00 PM

It kinda says in the memo that the dealerships SHOULD NOT ATTEMPT repairs, not that the system will not accept any changes. Sounds like a liability thing to me...

Did you ask your dealer to disable it and they said GTFO?

#6 OFFLINE   roush3

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Posted 18 January 2010 - 03:15 PM

i agree some dealers might still do it. And worst case the will tell you no but worth a try. PLus you are right it doesnt say it wont work just not to attempt it.

#7 OFFLINE   Fitipaldi1

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Posted 18 January 2010 - 04:33 PM

It kinda says in the memo that the dealerships SHOULD NOT ATTEMPT repairs, not that the system will not accept any changes. Sounds like a liability thing to me...

Did you ask your dealer to disable it and they said GTFO?



I agree, it does sound like a liability issue...but I read it to mean 'don't try to repair because it's not broken, it's acting as designed'. I'm curious what vulnerability they discovered that has prompted this change. My dealer sales rep deferred to the memo and told me he wasn't going to reprogram it. That's why I have a call into the sales manager I worked with. When I speak to the sales manager, I intend to ask him how they would do it if I had bought a 2009 Flex with Remote Start off the lot. If it can still be done, I suspect he would rather reprogram than remove, credit, and replace.

#8 OFFLINE   Gumby

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Posted 19 January 2010 - 06:33 AM

Hmmmm, I wonder if you go to another dealer if they will perform the change. I would bet that the Remote start system probably hasn't changed in it's operation, just that Ford wants to protect themselves against any "issues" that pop up...

#9 OFFLINE   rreaume

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Posted 21 January 2010 - 06:03 AM

My dealer dissabled the my key feature to get the remote start not to shut off when opening the door or inserting the key.

#10 OFFLINE   rreaume

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Posted 21 January 2010 - 06:15 AM

Though i wanted everything factory installed my flex 2010 Limited Eco-boost I was disappointed with the factory remote start being on a different key fob and only having 1000 ft range for $350. For that price I could have bought a 2500 ft 2-way fob remote start. Is there any way to get a factory key fob with the remote start built into it for this vechile?

#11 OFFLINE   cutmemick

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Posted 21 January 2010 - 03:53 PM

Though i wanted everything factory installed my flex 2010 Limited Eco-boost I was disappointed with the factory remote start being on a different key fob and only having 1000 ft range for $350. For that price I could have bought a 2500 ft 2-way fob remote start. Is there any way to get a factory key fob with the remote start built into it for this vechile?



My dealer changed it for me and also changed the run time from ten minutes to fifteen minutes.

#12 OFFLINE   rreaume

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Posted 22 January 2010 - 03:07 AM

My dealer changed it for me and also changed the run time from ten minutes to fifteen minutes.


Did they change the key fob or just remove the my key feature to let the vechile run while opening the door or inserting the key.

#13 OFFLINE   Fitipaldi1

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Posted 22 January 2010 - 03:18 PM

Well, I've apparently raised enough hell to get my dealer to disable the 'door open shut down feature'. However, the service manager wants my Flex for a full day so his electrical specialist can 'spend some quality time' finding the right procedure. Rather than derail my efforts to date, I agreed and told him I'd be back in contact when I could set aside a day.

My question is this...does anyone on this forum have access to ford service documentation and can point me to the right document/procedure/manual for disabling the shut down feature? I'm almost positive I can't do this on my own (Special equipment is apparently required) but I would at least like to be able to point the service tech to the right place so this (supposedly) 10 minute procedure doesn't end up costing me a day of waiting for the tech to locate the proper service procedure docs.

Any help or guidance is appreciated.

#14 OFFLINE   cutmemick

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Posted 22 January 2010 - 03:21 PM

Did they change the key fob or just remove the my key feature to let the vechile run while opening the door or inserting the key.


They removed the my key feature and everything works fine.

#15 OFFLINE   Gillagorilla

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Posted 22 January 2010 - 07:34 PM

The dealer is NOT going to be able to get this information from the manufacturer of the remote start system. There are some dealers out there that have got the instructions from the manufacturer before Ford sent out the letter to them about not telling the dealers how to disable it.

With the MyKey the engine has to shut down then be restarted so the computer can tell if this is the full use key or limited function and speed key.

Good Luck.

#16 OFFLINE   roush3

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Posted 22 January 2010 - 09:02 PM

The dealer is NOT going to be able to get this information from the manufacturer of the remote start system. There are some dealers out there that have got the instructions from the manufacturer before Ford sent out the letter to them about not telling the dealers how to disable it.

With the MyKey the engine has to shut down then be restarted so the computer can tell if this is the full use key or limited function and speed key.

Good Luck.


MyKey is great for some so i understand but for those of us who dont want it or care about i think ford should let the dealers reprogram it. My dealer did it for me no problem. If its a liability thing then just have the owner sign a form that says you will wave the Mykey or whatever they want to say. My dealer redid mine no problem and set it to 15 min. took them 20min from when i got there to when i left.

#17 OFFLINE   bbskip

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Posted 22 January 2010 - 11:23 PM

The dealer I bought my 2010 from charged $495. for the Ford Bi-Directional remote start which I thought was too much but he wouldn't come down. I have MyKey and my car does not shut off when you open the door but I am having a problem with the alarm system built into the Flex. It is supposed to disarm if you use the key fob, door pad or a key but it does not always disarm when I use the key. Now I'm wondering if it has something to do with MyKey but I hesitate to disable MyKey in case it messes up the remote start.

#18 OFFLINE   Fitipaldi1

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Posted 23 January 2010 - 10:16 AM

UPDATE:

After some careful internet searching, I found the procedure and have fixed my remote start. Thank you very much Ford, but it's MY FLEX now, not yours. Posted Image

FYI, in addition to changing the run time from 10 to 15 minutes, you can also disable the horn honking (Great for those early morning starts) and switch from 1 long press to a double press to initiate the remote start.

#19 OFFLINE   frpda205

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Posted 23 January 2010 - 01:07 PM

for future reference, where did you find this info

#20 OFFLINE   jrys

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Posted 23 January 2010 - 01:19 PM

Can you please post a link to the procedure.

Edited by jrys, 23 January 2010 - 02:14 PM.







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