I just wanted to let every flex owner out there know that it is possible to get the 2.0 update from Ford!!!! I recently have been back and forth with my dealer (NOT MENTIONING WHICH ONE!!) and we were discussing this topic and they said can't do it. I explained that I was also having issues where sometimes If I backed up and then drove the backup camera would stay active on my radio screen, rendering it useless for all functions. I had also several issues where I was playing a sone from my USB and it would appear correct on the big screen, but not on the small screen in dash. They told me that they would look at the vehicle. After an hour or so, they called me and told me that they had to change the APIM? module. I'm not sure if I'm spelling that properly, but that is the heart of the SYNC software for the car.
Fast Forward 2 weeks, and they called me to have it installed. Got the car back and it has Version 2.0 on it with Android Auto!!!!! This shit is awesome. Do what you will with this information.
I own a 2016 Ford Flex Limited.