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Guest Message by DevFuse

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FordService Introduction Post!


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5 replies to this topic

#1 OFFLINE   FordCustomerService

FordCustomerService

    New Flex Member

  • Official Ford Motor Co
  • 265 posts
  • Region:Decline
  • Location:Dearborn, MI
  • Current Vehicle:Ford

Posted 15 October 2014 - 12:46 PM

Hi, everyone!

I just wanted to introduce myself to my Ford Family!

My name is Tricia and I’m your brand new U.S. Ford Customer Service rep. 

I’ll be here to assist with any questions, concerns, and to track your orders.

 

I just want to reiterate certain areas where I may not be able to add much assistance: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology.

 

 

If you need anything just give me a shout and have a great week! :)

Tricia

 



#2 OFFLINE   FordCustomerService

FordCustomerService

    New Flex Member

  • Official Ford Motor Co
  • 265 posts
  • Region:Decline
  • Location:Dearborn, MI
  • Current Vehicle:Ford

Posted 19 February 2015 - 04:16 PM

Hi everyone,

 

I’ll be out of the office tomorrow, Friday February 20, 2015. I will return on Monday, February 23, 2015.

 

Have a great weekend!  B) 

 

Tricia


Edited by FordCustomerService, 19 February 2015 - 04:18 PM.


#3 OFFLINE   robertlane

robertlane

    Flex Fan

  • Moderator
  • Pip
  • 199 posts
  • Region:U.S. Great Lakes
  • Location:Dearborn
  • Current Vehicle:Shelby Mustang

Posted 20 February 2015 - 06:32 PM

Hi everyone,

 

I’ll be out of the office tomorrow, Friday February 20, 2015. I will return on Monday, February 23, 2015.

 

Have a great weekend!  B) 

 

Tricia

 

Any surfing this weekend? 



#4 OFFLINE   FordCustomerService

FordCustomerService

    New Flex Member

  • Official Ford Motor Co
  • 265 posts
  • Region:Decline
  • Location:Dearborn, MI
  • Current Vehicle:Ford

Posted 23 February 2015 - 03:08 PM

 

Any surfing this weekend? 

Robertlane.

 

I didn’t get to hit the waves this weekend. The weather was very up and down here but I did manage to go shopping!

 

How did your weekend go?

 

Tricia  



#5 OFFLINE   billlh

billlh

    New Flex Member

  • Ford Flex Members
  • 5 posts
  • Region:U.S. Great Lakes
  • Location:minnesota
  • Current Vehicle:2009 ford flex limited awd

Posted 26 May 2015 - 05:43 AM

I have had my 2009 Ford Flex for two and a half years, purchased from a Ford dealer.  I have all my work done there and have purchased the extended warranty.

Several times when turning a corner at low speed the traction control light will come on and try and engage and bring my vehicle to a grinding halt and will not move.  Imagine what that is like in the middle of traffic!!

 

Of course it happens so seldom that the dealer cannot make it happen during a test drive.  Is there something that I can do to get the Traction Control Module replaced or serviced?

There must b e some sort of a false traction control activation taking place.

 

I have also had it happen that the brakes will be so hot that I can actually smell them burning.  I must overheat all of the wheel components compromise their safety. This has happened since i had the brakes 

replaced at the Ford dealership.    My Ford dealership is Holt Motors in Cokato MN  320.286.2176

 

Thank you for taking the time to read this post.

 

Bill Hannan



#6 OFFLINE   mmsstar

mmsstar

    New Flex Member

  • Ford Flex Members
  • 261 posts
  • Region:Decline
  • Location:Mike in Cleveland Area
  • Current Vehicle:2011 SE

Posted 26 May 2015 - 10:07 AM

If the unintended braking occurs when first starting say like turning out of your drive, or a parking space, you are probably experiencing the "Traction Control Bug" This would not normally occur if you drove in a straight line for a 100 ft. or so before turning the wheel. If these are the symptoms then you need to change the brake control module. If you can get it re-flashed that may work but I think I recall reading that that software was locked and couldn't be re-flashed but I could be remembering wrong.  

 

The "Bug" causes the system to "lose" it's center position so when turning right after starting it interprets the one wheel turning faster than the other as spin and activates the traction control to top the wheel spin.


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