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Fuel gauge went from 1/4 to E then stalled


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8 replies to this topic

#1 OFFLINE   ajh

ajh

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Posted 16 September 2014 - 08:46 AM

My family and I were returning from out of state when our '09 Flex stalled as if it was out of gas.  The gauge, while driving, went from 1/4 tank to empty, instantly. The trip computer said that I had 77 miles left to E, then 0.  When it stalled we coasted to a stop on the shoulder of the interstate and sat there for a few minutes.  I attempted to crank it and it started back up.  We drove about 8 miles to the nearest gas station and filled up.  We didn't have any problems for the remaining 200 miles to home.

 

I've seen some Ford reps reply to other similar posts and am wondering if there is a TSB (I wasn't able to find one at NHTSA.gov) on this issue?  Has anyone found a fix for this?  I've seen similar scenarios posted and it seems the dealers aren't much help.  This http://fordflexforum...hl= fuel gauge thread indicates that a fuel pump replacement fixed the problem, but, there doesn't seem to be a consensus.  

 

Any other thoughts?

 

 



#2 OFFLINE   FordCustomerService

FordCustomerService

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Posted 17 September 2014 - 08:32 AM

My family and I were returning from out of state when our '09 Flex stalled as if it was out of gas.  The gauge, while driving, went from 1/4 tank to empty, instantly. The trip computer said that I had 77 miles left to E, then 0.  When it stalled we coasted to a stop on the shoulder of the interstate and sat there for a few minutes.  I attempted to crank it and it started back up.  We drove about 8 miles to the nearest gas station and filled up.  We didn't have any problems for the remaining 200 miles to home.

 

I've seen some Ford reps reply to other similar posts and am wondering if there is a TSB (I wasn't able to find one at NHTSA.gov) on this issue?  Has anyone found a fix for this?  I've seen similar scenarios posted and it seems the dealers aren't much help.  This http://fordflexforum...hl= fuel gauge thread indicates that a fuel pump replacement fixed the problem, but, there doesn't seem to be a consensus.  

 

Any other thoughts?

 

 

Hi there,

 

As I'm not a technician, I'm unable to discuss TSB's or repairs. Can you please let me know your current mileage? 

 

Thanks!

 

Meagan



#3 OFFLINE   ajh

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Posted 19 September 2014 - 08:53 AM

Meagan, 

 

Thanks for taking the time to reply.  The mileage is right at or near 60,000. 



#4 OFFLINE   robertlane

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Posted 20 September 2014 - 07:34 PM

has your Flex stalled since then?



#5 OFFLINE   FordCustomerService

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Posted 22 September 2014 - 02:46 PM

Meagan, 

 

Thanks for taking the time to reply.  The mileage is right at or near 60,000. 

No problem. :)

 

Have you had a chance to stop by your dealer to have this looked into?

 

Meagan



#6 OFFLINE   ajh

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Posted 24 September 2014 - 11:16 AM

 

 

has your Flex stalled since then?

No issues since then.  My wife has gone through two tanks since then with no reoccurrence. 

 

 

 

Have you had a chance to stop by your dealer to have this looked into?

No.  We haven't.  I would anticipate the old, "we can't recreate the problem," unless there is a known issue and associated fix.



#7 OFFLINE   FordCustomerService

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Posted 25 September 2014 - 07:18 AM

No issues since then.  My wife has gone through two tanks since then with no reoccurrence. 

 

No.  We haven't.  I would anticipate the old, "we can't recreate the problem," unless there is a known issue and associated fix.

If your concern comes back, I recommend heading to your dealer for a diagnosis. Please let me know if this happens.

 

Meagan



#8 OFFLINE   robertlane

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Posted 29 September 2014 - 09:01 AM

I've seen where the fuel pump lnlet screen gets debris in it, which disables the fuel pump from pumping.  When they change the pump, they also change the screen.



#9 OFFLINE   ajh

ajh

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Posted 29 September 2014 - 01:19 PM

I've seen where the fuel pump lnlet screen gets debris in it, which disables the fuel pump from pumping.  When they change the pump, they also change the screen.

Thanks, robertlane








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