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Another brake groan repair


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3 replies to this topic

#1 OFFLINE   wertman94

wertman94

    New Flex Member

  • Ford Flex Members
  • 4 posts
  • Region:U.S. Pacific Coast
  • Location:Seattle
  • Current Vehicle:2012 Flex

Posted 04 January 2014 - 02:19 PM

So our Flex is starting the "great brake groan". I contacted the dealer and the service attendant said to drop it off and if they could duplicate the problem they will schedule it in for the TSB. I told her it was intermittant and the TSB even states that but she said they would have to duplicate the problem to fix it. Instead of arguing with her I just scheduled it Tuesday for the test thinking I have to start somewhere. We shall see how this turns out!



#2 OFFLINE   FordCustomerService

FordCustomerService

    New Flex Member

  • Official Ford Motor Co
  • 265 posts
  • Region:Decline
  • Location:Dearborn, MI
  • Current Vehicle:Ford

Posted 06 January 2014 - 12:53 PM

So our Flex is starting the "great brake groan"...I told her it was intermittant and the TSB even states that but she said they would have to duplicate the problem to fix it. Instead of arguing with her I just scheduled it Tuesday for the test thinking I have to start somewhere. We shall see how this turns out!

Hi wertman94,

 

I want to look into this. Please send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location.

 

Meagan


  • robertlane likes this

#3 OFFLINE   robertlane

robertlane

    Flex Fan

  • Moderator
  • Pip
  • 199 posts
  • Region:U.S. Great Lakes
  • Location:Dearborn
  • Current Vehicle:Shelby Mustang

Posted 06 January 2014 - 05:45 PM

Hi wertman94,

 

I want to look into this. Please send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location.

 

Meagan

 

Meagan =  :superhero:



#4 OFFLINE   FordCustomerService

FordCustomerService

    New Flex Member

  • Official Ford Motor Co
  • 265 posts
  • Region:Decline
  • Location:Dearborn, MI
  • Current Vehicle:Ford

Posted 07 January 2014 - 12:43 PM

 

Meagan =  :superhero:

More like  :stats: , but always it's nice to be seen a superhero! 

 

Thanks! I'm here to help. :D

 

Meagan








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