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Collision damage

Collision

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6 replies to this topic

#1 OFFLINE   MichaelW

MichaelW

    New Flex Member

  • Ford Flex Members
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  • Region:U.S. Southern Atlantic
  • Location:Richmond, VA
  • Current Vehicle:Ford Flex Limited AWD

Posted 06 July 2013 - 09:57 AM

Our 2009 Flex Limited AWD got smacked on the Fourth of July by some idiot honing around in his Nissan 300ZX who lost control on a turn. His car hit the rear driver's side wheel dead on and then crushed the rear bumper on that side. The wheel is askew and we are concerned about how much damage has been done. I have some photos showing what we found looking under the car today. Can anyone identify the broken part for us? Any suggestions on what we should be asking the insurance adjuster and the service folks?Attached File  image.jpg   157.01KB   24 downloadsAttached File  image.jpg   131.19KB   29 downloadsAttached File  image.jpg   103.59KB   21 downloads

#2 OFFLINE   MichaelW

MichaelW

    New Flex Member

  • Ford Flex Members
  • 13 posts
  • Region:U.S. Southern Atlantic
  • Location:Richmond, VA
  • Current Vehicle:Ford Flex Limited AWD

Posted 06 July 2013 - 08:06 PM

Hub carrier (cast aluminum) has a broken knuckle where the toe link joins it. This explains the splayed-out toe and camber. Hopefully there is no damage to the axle or other components.

#3 OFFLINE   MichaelW

MichaelW

    New Flex Member

  • Ford Flex Members
  • 13 posts
  • Region:U.S. Southern Atlantic
  • Location:Richmond, VA
  • Current Vehicle:Ford Flex Limited AWD

Posted 13 July 2013 - 05:55 PM

Adjuster came back with a $4,100.00 total for all the work. Glad I'm not paying it!

#4 OFFLINE   MichaelW

MichaelW

    New Flex Member

  • Ford Flex Members
  • 13 posts
  • Region:U.S. Southern Atlantic
  • Location:Richmond, VA
  • Current Vehicle:Ford Flex Limited AWD

Posted 10 August 2013 - 05:38 PM

Follow-up on my collision damage - "final" bill came in at $5,300.00. Since picking up the Flex, we have found the following issues: Rear bumper cover is loose on driver's side. Shop says "oh, that's normal." Every other Flex we have examined has no play in the cover. Bumper cover is fine on the right-had side, away from the impact zone. We suspect poorly repaired section of left rear quarter panel under bumper cover. Looking up into that area from underneath reveals some poorly straightened out floor extensions, etc. shop is resisting the idea of pulling off bumper cover to examine problem.

 

There are some hoses in this left rear quarter panel area that seem to be leaking a bit. We are unsure if they were damaged by the collision and don't know what purpose the hoses serve. Anyone know what they are for?

 

The Flex, which had at all times before been a quiet, smooth-riding vehicle, now has a distinct vibration and shaking in the rear, mostly on the driver's side. The left rear bucket seat shakes and gives off a rattle noise as the car goes down the road. The door jam of the driver's side rear door, next to the panel that was "repaired" shows an obvious tape line where the paint and clearcoat were masked off, and there is a smeared bit of clear coat. Cosmetically very messy, and a clear message to any potential buyer that this car was reprinted, and not very carefully, either.

 

The power tailgate now makes a load kind of buzz when locking and unlocking. My most serious concern is the vibration and shaking. My wife refuses to drive the car because of the noise and shaking, which is a completely new problem. Any advice that anyone has would be greatly appreciated.


Edited by MichaelW, 10 August 2013 - 05:46 PM.


#5 OFFLINE   MichaelW

MichaelW

    New Flex Member

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  • Region:U.S. Southern Atlantic
  • Location:Richmond, VA
  • Current Vehicle:Ford Flex Limited AWD

Posted 10 August 2013 - 06:03 PM

Hoses
Floor extension 2
Floor extension 2
Floor extension
door jamb


#6 OFFLINE   robertlane

robertlane

    Flex Fan

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  • Region:U.S. Great Lakes
  • Location:Dearborn
  • Current Vehicle:Shelby Mustang

Posted 12 August 2013 - 04:01 PM

Did a Ford dealer repair your Flex?



#7 OFFLINE   MichaelW

MichaelW

    New Flex Member

  • Ford Flex Members
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  • Region:U.S. Southern Atlantic
  • Location:Richmond, VA
  • Current Vehicle:Ford Flex Limited AWD

Posted 14 August 2013 - 05:07 PM

Yes, A large Ford dealer in Richmond, VA. They called today asking me to bring it in to have the axle replaced and to try to resolve the other issues.






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