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The Official Ford Customer Service “Out of the Office” Thread


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68 replies to this topic

#1 OFFLINE   FordCustomerService

FordCustomerService

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Posted 03 November 2011 - 11:56 AM

This thread is where any out of office notices will be posted including holidays and when the representative covering this board will be out.

Thanks!

Cory

#2 OFFLINE   FordCustomerService

FordCustomerService

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Posted 08 November 2011 - 06:21 AM

Good Morning!

Cory is home today... he is not feeling well.

If you need anything before he returns to work, please don't hesitate to contact our Customer Relationship Center @ 800.392.3673 (M-F 8-8 EST).

You can also reach Seni & Tasha via Twitter @FordCustService or Jamie at Ford on Facebook.com/Ford.

Have a great day!

Melissa

#3 OFFLINE   FordCustomerService

FordCustomerService

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Posted 10 November 2011 - 07:08 AM

Hi all - FYI Cory is still out of the office. Please refer to my previous post if you need to get in touch with us.

If you have any order status inquiries, you can shoot those over via PM and we will still try to get those answered.

Have a great day everyone!

Melissa

#4 OFFLINE   lisa-jason

lisa-jason

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Posted 13 November 2011 - 01:19 PM

Hi Cory,
I've noticed you are the person on here with all the information. It looks like you work for Ford, is this correct. -Question mark key doesn't work on my computer.
Maybe you can answer a few of our questions. We ordered our 2012 Ecoboost Flex on October, 24, 2011. We have been on the forum since then reading and getting educated. Today is the first day we have posted. I'm reading things about the VIN number, window sticker, dealer allocation, etc. We have been contacting our dealership with questions based on what we learn. Our dealer told us they did have/use dealer allocation to order our Flex. We haven't seen anything yet but were told last week that our car is being built next week- week of November 15. And that we will get a VIN number at that time. Does this sound right. Also, on some of your posts, I've clicked on your signature line where you've told people they can go to look up there info but my computer won't load the page www.fordtracking.com. Not that I have any info to look up anything there yet, but just curious.
Anyway, any info that you can give us will be helpful.
Thanks,
Jason

#5 OFFLINE   FordCustomerService

FordCustomerService

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Posted 14 November 2011 - 06:31 AM

Hi Cory,
I've noticed you are the person on here with all the information. It looks like you work for Ford, is this correct(?)
Maybe you can answer a few of our questions...

Yes, I do work for Ford. I’m happy to look into your order for you, Jason. I saw that you sent me a message so I sent a reply. Please check your inbox for the details. ;)

Cory

#6 OFFLINE   lisa-jason

lisa-jason

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Posted 14 November 2011 - 06:41 AM

Yes, I do work for Ford. I’m happy to look into your order for you, Jason. I saw that you sent me a message so I sent a reply. Please check your inbox for the details. ;)

Cory


Edited by lisa-jason, 17 November 2011 - 04:27 PM.


#7 OFFLINE   FordCustomerService

FordCustomerService

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Posted 14 November 2011 - 09:21 AM

Hi Cory,
Here is the info that we have...

Lisa,

I suggest editing your last post and removing your personal information (dealer name and order info). I’ll send a PM with what I find. :D

Cory

#8 OFFLINE   lisa-jason

lisa-jason

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Posted 17 November 2011 - 04:29 PM

Lisa,

I suggest editing your last post and removing your personal information (dealer name and order info). I’ll send a PM with what I find. :D

Cory


Thanks, I kinda wondered about it. I just wanted to say thanks, you really are doing a good job taking care of all of us on the forum. :cheerleader:
Lisa

#9 OFFLINE   FordCustomerService

FordCustomerService

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Posted 18 November 2011 - 06:11 AM

Thanks, I kinda wondered about it. I just wanted to say thanks, you really are doing a good job taking care of all of us on the forum. :cheerleader:
Lisa

Thanks a bunch, Lisa! I did a quick check on your order and found some great news! See your inbox for the details. :yahoo:

Cory

#10 OFFLINE   FordCustomerService

FordCustomerService

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Posted 23 November 2011 - 09:14 AM

Hi guys,

I’m going to be out of the office tomorrow, but I’ll be back on Friday.

Gobble ‘til you wobble! :D

Cory

#11 OFFLINE   FordCustomerService

FordCustomerService

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Posted 23 December 2011 - 12:37 PM

Hey everybody,

I’ll be out of the office on Monday to enjoy some pumpkin pie with loved ones. :)

Happy holidays!

Cory

#12 OFFLINE   FordCustomerService

FordCustomerService

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Posted 30 December 2011 - 10:56 AM

Hi guys,

I’ll be out of the office again on Monday. Here’s hoping I don’t have any firework related mishaps! :extinguish:

Have a fun and safe holiday; see you next year!

Cory

#13 OFFLINE   FordCustomerService

FordCustomerService

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Posted 12 January 2012 - 06:07 AM

Hey everyone,

I’ll be taking some vacation for the rest of the day to spend with family in town. If you’re waiting for a reply to a PM, I’ll be back tomorrow morning. :D

Cory

#14 OFFLINE   FordCustomerService

FordCustomerService

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  • Current Vehicle:Ford

Posted 06 February 2012 - 01:59 PM

Hey guys,

I’m taking a few hours off tomorrow morning and I’ll be back in the office in the afternoon.

Thanks for being so patient if I haven’t answered your PM yet. :D

Cory

#15 OFFLINE   FordCustomerService

FordCustomerService

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Posted 08 February 2012 - 01:46 PM

I’m taking some more personal time tomorrow morning. I’ll be back in the office at Noon.

Don’t miss me too much! ;)

Cory

#16 OFFLINE   F L E X N

F L E X N

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Posted 17 February 2012 - 10:10 PM

Hello Cory, I'm new to the flex world and like it so far. I have a few questions. I just bought our flex last week and happened to discover the Ford x plan. The dealer never informed me of thid as I am an IBEW member. It shows that IBEW members qualify. How exactly would this benefit me for my deal, should I talk to the dealership about it? If I can save some more money it would sure be nice or something. Any help would be appreciated! Thanks for your time.
Dave.

#17 OFFLINE   FordCustomerService

FordCustomerService

    New Flex Member

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  • Location:Dearborn, MI
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Posted 22 February 2012 - 08:57 AM

Hello Cory, I'm new to the flex world and like it so far. I have a few questions. I just bought our flex last week and happened to discover the Ford x plan. The dealer never informed me of thid as I am an IBEW member. It shows that IBEW members qualify. How exactly would this benefit me for my deal, should I talk to the dealership about it? If I can save some more money it would sure be nice or something. Any help would be appreciated! Thanks for your time.
Dave.

Welcome to the forum, Dave; congrats on your new ride! I sent you a PM with some info, so check your inbox for the details.

Cory

#18 OFFLINE   Bryan

Bryan

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Posted 27 February 2012 - 03:33 PM

Good afternoon Cory,

I'm a new member here and we are going to be getting a 2013 Flex when they come out. I'm also a IBEW member and was wondering about the x-pricing as weel, any info you could provide would be great.

Thanks

#19 OFFLINE   FordCustomerService

FordCustomerService

    New Flex Member

  • Official Ford Motor Co
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  • Location:Dearborn, MI
  • Current Vehicle:Ford

Posted 28 February 2012 - 05:46 AM

Good afternoon Cory,

I'm a new member here and we are going to be getting a 2013 Flex when they come out. I'm also a IBEW member and was wondering about the x-pricing as weel, any info you could provide would be great.

Thanks

Welcome to the forum, Bryan! Congrats on your decision to get a new Flex. I shot you a PM with some details. :)

Cory

#20 OFFLINE   FordCustomerService

FordCustomerService

    New Flex Member

  • Official Ford Motor Co
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  • Region:Decline
  • Location:Dearborn, MI
  • Current Vehicle:Ford

Posted 01 March 2012 - 06:34 AM

Hello everyone,

Cory is out of the office today. For immediate assistance before he gets back, please call our Customer Relationship Center at 1-800-392-3673 (Monday-Friday 8AM-5PM Local Time).

Have a great day! :D

Deysha






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